Frequently asked questions
Do you have a question about one of our products or about IAMTORO's service? On this frequently asked questions page you will find the answer to almost every question. Is your question not listed? Then contact us!
Order
How do I place an order?
When you have selected an item you want to buy, click “Add to cart”. To complete the purchase, click the shopping cart icon in the top right corner of the screen. This will take you through the checkout process, where you can enter the shipping and billing addresses and select a payment method.
How do I know that my order has been received?
After receiving your order, we will send a confirmation email. This email confirms that your order has been successfully placed. If you have also created an account , you can also view your order on your account page.
How do I track my order?
You can track the status of your order on your account page. As soon as your order has been picked up, the status will change to “completed”. After that, you will receive a shipping confirmation with a tracking code.
How do I change my order?
As long as the items are still in your shopping cart, you can remove them at any time and choose other items. Once you have completed the checkout process and payment, you can no longer make any changes. When you receive your order, you can return any items you do not want.
Can I cancel my order?
That depends on the status of the shipment. Please contact our customer service as soon as possible and provide your order number. Unfortunately, once the order has been processed, it cannot be canceled.
Can I provide a different shipping address?
Yes. During the checkout process, you can provide a shipping address different from the billing address.
Your account
How do I create an account?
Click on the account icon in the top right corner of any page. Enter your email address and you will then receive a code by email. Your account has been created!
I cannot log in
If you are having trouble signing in, first check the error message you receive. The most common problem is a misspelled email address or password (check that CAPS LOCK is turned off). If the problem persists, please contact us.
How do I change my personal information?
You can change your personal information by logging into your account in the top right corner of every page.
Pay
Which payment methods do you accept?
We currently accept iDEAL, Bancontact, Credit Card (Mastercard, Visa and American Express) and Klarna (Pay Later).
How do I use my IAMTORO e-Gift Card?
Select the items you want to buy. At checkout, enter your unique e-Gift Card code. The value of your e-Gift Card will be deducted from your shopping cart total. Is the shopping cart total more than the value of your e-Gift Card? Then you can pay the difference using one of the payment methods. Is the shopping cart total less than the value of your e-Gift Card? Then the remaining balance will stay on your e-Gift Card and you can use it later.
More
How can I contact customer service?
Our customer service team can be contacted via email or you can use the contact form.
I have a question that I cannot find in the FAQ
If you cannot find the answers to these frequently asked questions on this FAQ page, you can ask them via the contact form.
Where can I find the terms and conditions?
You can find the terms and conditions here.
Where can I find the Privacy Policy
You can find our privacy policy here.
